Cancellations and Refunds

NetAims Infotech will process all refund requests in line with this Refund Policy.

Note that NetAims Infotech may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, NetAims Infotech has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.

To request a refund, you must submit a service cancellation request through by sending an email to info@netaims.com or opening a support ticket via your NetAims Infotech client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.

General Refund Process

Service(s) must be cancelled before a refund can be issued.

You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.

You will not be entitled to a refund if your service is downgraded.

All eligible refunds will be automatically credited to your client account with Aarav Infotech, unless you specifically request for a money refund. Money refunded into your client account can be used at a later date to pay for other products and services. You can view your credit balance by logging into your client account and going to the "Available credit" section on your client area dashboard.

If you have requested a money refund, Aarav Infotech will only give such a refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, an eligible refund will only be made into your client account.

Requests for money refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All money refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account.

Unless you specifically request a money refund, purchases made via any online payment gateway processor i.e RazorPay, Stripe, Instamojo, Paypal, etc may be refundable via the source of payment and Aarav Infotech is not responsible for any additional charges imposed by the online payment processing company.

On no account will the same product or service be entitled to a refund more than once.

Termination

We may terminate or suspend your access to the Services, in whole or in part, including deletion or confiscation of all files, content, and/or domain name registrations, without notice in the event that:you fail to pay any fees due hereunder to NetAims Infotech;

• you violate the terms and conditions of this Agreement;
• your conduct may harm NetAims Infotech or others, cause NetAims Infotech to incur liability, or disrupt its business operations (as determined by NetAims Infotech in its sole discretion);
• you are abusive toward our staff in any manner; or
• for any other lawful reason, including to comply with applicable law, or as otherwise specified in this Agreement.

In such an event, your right to use the Service will immediately cease and we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination